A customers can reach out to Techtards Payment Solutions Pvt. Ltd. for any grievance on Techtards Payment Solutions Pvt. Ltd. services and timelines for grievance resolution through any of the various communication channels available to them.

Techtards Payment Solutions Pvt. Ltd. has a dedicated Help desk team for managing any customer queries and grievances, if any.

Customers can share their feedback or grievance on any of the Techtards Payment Solutions Pvt. Ltd. services, towards any deficiency in service or any communication, they have had with Techtards Payment Solutions Pvt. Ltd., on which they are not satisfied.

Following mentioned below are the channels through which customers can send in their Complaints Queries or Requests

The above-mentioned channels are for redressal of Techtards Payment Solutions Pvt. Ltd. customer grievances or complaints, providing online support wherever possible, and for capturing customer feedback on Techtards Payment Solutions Pvt. Ltd.

Techtards Payment Solutions Pvt. Ltd. on receipt of any complaint, grievance or feedback, will reach out to the respective customer and the same will be resolved in the specified timeline as communicated below.

If any of the above complaint/grievance is not addressed to the satisfaction of the customer in the below specified timeline, then the customer can choose to escalate the same to Level 2 of the escalation level as given below, with the original complaint ticket no and the details there off, of the issue raised. The escalation process is as mentioned below in the Escalation section.

Note – escalations without an Original Complaint number will not be treated as an escalation

Customer Resolution Timelines: