Recharge & Bill Payment Timeline Policy

At our platform, we aim to provide fast, secure, and reliable recharge and bill payment services to all customers. This Timeline Policy has been created to ensure transparency, clarity, and a smooth experience for users availing services such as mobile recharge, DTH recharge, FASTag recharge, utility bill payments, postpaid payments, and other digital services offered by us. The processing time for each service may vary based on operator response, bank networks, payment gateway updates, and system availability. Our goal is to process every transaction promptly while maintaining accuracy and safety.

1. Mobile Recharge Processing Timeline

Once a mobile recharge request is submitted and payment is successfully completed, the average processing time is typically between 5 seconds to 2 minutes. In rare cases, due to operator delays or technical issues, the transaction may take up to 15 minutes. If a recharge fails after payment, the amount will be automatically refunded as per the operator’s guidelines or credited back to the user’s wallet within a reasonable timeframe.

2. DTH Recharge Timeline

DTH recharges are generally completed within 10 seconds to 5 minutes. Users may need to refresh their set-top box or restart the device to activate the plan immediately. If the recharge does not reflect even after 30 minutes, users are encouraged to contact support for escalation. Any failed transactions will be refunded following industry standards and operator policies.

3. Data Card and Broadband Recharge Timeline

Data card and broadband payments usually take 2 to 10 minutes to update on the operator’s system. Some broadband operators update the payment only during specific time windows, resulting in a delay of up to 1 hour. We request users to keep the payment receipt for verification in such cases.

4. Postpaid Mobile Bill Payment Timeline

Postpaid payments are processed instantly on our system and transmitted to the operator. The operator may take 15 minutes to 3 hours to reflect the payment in their records. For certain operators, it may take up to 24 hours depending on their backend processing systems. Users should avoid making duplicate payments within this time frame to prevent double credit.

5. Electricity Bill Payment Timeline

Electricity board payments rely on state DISCOM servers, which may have varying response times. Typically, bill payments get updated within 5 minutes to 2 hours. Some DISCOMs take up to 24 hours to generate a confirmation receipt. During high-load periods or public holidays, the processing time may be longer. Users will be notified via SMS or email once the payment is confirmed.

6. Water, Gas, and Municipals Bill Timeline

Utility bill payments such as water tax, piped gas, and municipal taxes are processed within 10 minutes to 6 hours. Government portals may experience delays beyond our control, and in such situations, confirmation may take up to 48 hours. Users are advised to make payments before the due date to prevent late fees.

7. FASTag Recharge Timeline

FASTag recharge is generally updated within 10 seconds to 5 minutes. Some banks and FASTag issuers may take up to 30 minutes to 1 hour depending on server status. If the recharge does not appear on the wallet, users may check their FASTag issuer app or contact support for verification.

8. Refund Timeline for Failed Transactions

If a recharge or bill payment fails after payment deduction, the refund will be initiated automatically. Refund timelines depend on the payment method used:

  • UPI: 5 minutes to 48 hours
  • Net Banking: 1 to 3 working days
  • Debit/Credit Card: 3 to 7 working days
  • Wallet Balance: Instant to 2 hours

We ensure that all refunds are credited as per banking guidelines. Users can track refund status through their dashboard or by contacting support.

9. Support and Escalation Timeline

Our support team aims to resolve recharge or bill payment queries within 30 minutes to 24 hours depending on the complexity of the issue. Billing-related escalations requiring operator involvement may take 2 to 5 working days. We strive to provide timely updates and complete transparency throughout the process.

10. Holiday and Maintenance Delays

Transactions performed during banking holidays, national holidays, or scheduled maintenance windows may experience delays beyond the timelines stated above. In such cases, processing will resume automatically once systems are restored.